Service Team


Rajib Debnath

Service Manager

Hridoy Das

Service Engineer

Mokter Hossain

Service Engineer

Abdul Aziz

Asst. Service Manager

Sumon Gharame

Service Engineer

Abul Hosan

Service Engineer

Customer support is a range of customer services to assist customers in making cost-effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.



From the point of view overall, we are always ready to provide uninterrupted service.

👉    Support

👉    Responsibility

👉    Help

👉    Assistance

👉    Guide

👉    Solution

👉    Care


SAGARTEX ENGINEERING's activities show that customer experience with smart services involves a multidimensional set of perceptual responses, comprising specific smart service dimensions (e.g., controllability, visibility, autonomy); relationship dimensions (relationships with the service provider and with the community); and traditional technology-enabled service dimensions (e.g., ease of use, accessibility). The analysis of contextual factors such as goals, activities, actors, and artifacts shows that smart services enable a more autonomous experience, wherein customers can integrate a myriad of actors and artifacts and expect the main service provider to support them in taking the lead.


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If you want to share something about the service or, if you have any complaint against our service team, then feel free to inform us. We will happy to get your feedback (negative / positive).
✅ How was his behavior?
✅ Are you satisfied with his service?
✅ Was he able to keep his commitment?
✅ Did he completely solve your problem/issue?
✅ Has he been able to provide your services on time?
✅ Or any other issue that wasn't listed above?